Anti-Fraud and Security Policy for SHOPDOSE.IN

Effective Date: 1st April 2025

Introduction

At SHOPDOSE.IN, a fashion marketplace operated by Crystorix Traders Private Limited, we are committed to maintaining a secure and trustworthy environment for both buyers and sellers. This Anti-Fraud and Security Policy outlines the steps we take to protect user data, detect fraudulent activity, and prevent unauthorized transactions.

1. Data Security

SHOPDOSE.IN prioritizes the security of your personal and financial information. We implement industry-standard encryption protocols to safeguard sensitive data during transmission and storage. Our platform uses SSL encryption to ensure secure communication between the user and the website.

  • Personal information provided by users, such as names, addresses, and payment details, is stored securely and only accessed by authorized personnel.
  • We regularly update our security measures to protect against emerging threats and vulnerabilities.

2. Fraud Prevention

SHOPDOSE.IN actively monitors transactions and user activities to detect and prevent fraudulent behavior. We use advanced algorithms and monitoring tools to identify suspicious activities such as:

  • Unauthorized account access
  • Multiple account registrations from the same IP address
  • Abnormal purchasing patterns or bulk orders
  • Discrepancies in payment and shipping details

In the event of suspicious activity, we reserve the right to temporarily suspend or terminate accounts, block fraudulent transactions, or request additional verification from users.

3. Buyer and Seller Protection

We aim to protect both buyers and sellers from fraudulent transactions:

  • Buyers: If a buyer is involved in a fraudulent transaction, such as receiving counterfeit products or not receiving their purchased items, we provide a resolution mechanism through our Returns and Warranty Policy.
  • Sellers: If a seller is a victim of payment fraud (e.g., chargebacks or unauthorized payment reversals), we work with them to investigate and resolve the issue. Sellers are encouraged to only ship products after payment is successfully completed.

4. Identity Verification

To ensure that all transactions are legitimate, we may request identity verification from users when deemed necessary. This may include:

  • Verifying payment methods
  • Requesting government-issued identification or business documentation (for sellers)
  • Conducting phone or email verification for suspicious accounts or transactions

5. Reporting Fraudulent Activity

If you suspect fraudulent activity or unauthorized use of your account, please immediately report it to us through the following channels:

Once we receive a fraud report, our team will investigate the matter promptly and take appropriate action to mitigate further risk.

6. Seller Responsibilities

Sellers must adhere to the following guidelines to minimize the risk of fraud:

  • Ensure that all product listings are truthful and accurate.
  • Verify the identity of buyers before shipping products, particularly for high-value orders.
  • Utilize secure payment gateways provided by SHOPDOSE.IN to process transactions.

Sellers who engage in fraudulent activities, such as listing counterfeit items or failing to fulfill orders, will face penalties, including account suspension, loss of privileges, or legal action.

7. Buyer Responsibilities

Buyers are also responsible for ensuring their transactions are secure:

  • Always use secure payment methods supported by SHOPDOSE.IN.
  • Monitor your account regularly for unauthorized activities.
  • Report any discrepancies, issues, or suspicions of fraud immediately.

8. Penalties for Fraud

Any user found engaging in fraudulent activity on SHOPDOSE.IN will face serious consequences, including:

  • Immediate suspension of their account.
  • Permanent banning from the platform.
  • Legal action, including criminal prosecution, where applicable.

9. Updates to This Policy

SHOPDOSE.IN reserves the right to modify or update this Anti-Fraud and Security Policy at any time. Any changes will be communicated to users through the platform. Continued use of SHOPDOSE.IN following such updates constitutes acceptance of the modified terms.

10. Contact Information

For questions or concerns regarding this Anti-Fraud and Security Policy or to report suspicious activity, please contact us at:

SHOPDOSE.IN (Crystorix Traders Pvt. Ltd.)
Email: crystorixtraders@gmail.com | info@shopdose.in
Phone: +91 9211239551
Address: B1/639 A, Janakpuri B-1, West Delhi, Delhi – 110058, India