Refund and Cancellation Policy for SHOPDOSE.IN

Effective Date: 1st April 2025

Introduction

At SHOPDOSE.IN, we strive to provide you with the best shopping experience. If for any reason you are not satisfied with your purchase, our Refund and Cancellation Policy ensures that you are treated fairly. This policy outlines how refunds and cancellations are processed for orders placed through our platform.

1. Cancellation Policy

You may cancel your order anytime before it is shipped. Once the item is shipped, cancellation is not possible.

To cancel an order:

  • Contact our customer support team at info@shopdose.in or call us at +91 9211239551 as soon as possible.
  • Once the cancellation request is received, our team will verify the status of the order.
  • If the item has not been shipped, we will cancel the order and process a full refund to the original payment method.
  • If the order has been shipped, you will need to follow our Returns Process once the item is delivered.

2. Refund Policy

We offer refunds for eligible returns, including items that are defective, damaged, or incorrect. Refunds will be processed once we receive and inspect the returned item.

To request a refund:

  • Ensure that your item meets the return eligibility criteria (unworn, unused, with tags).
  • Contact our customer support team within 30 days of receiving the item to initiate the refund process.
  • You will receive a refund to the original payment method after we receive the returned item and confirm that it is in the required condition.

3. Refund Process Timeline

  • Return Processing: Once we receive the returned item, it may take 7-10 business days to inspect the item and approve the refund.
  • Refund Issuance: After approval, the refund will be processed to the original payment method. Depending on your payment provider, this may take 5-7 business days to reflect in your account.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Items marked as Final Sale or Non-Returnable.
  • Personalized or customized products.
  • Underwear and intimate apparel for hygiene reasons.
  • Products purchased outside the 30-day return window.

5. Data Retention Period

As part of our commitment to transparency and data protection, we retain the details of your returns, refunds, and cancellation requests for a period of 30 days. This data retention period is applicable to ensure that any issues related to your transaction are appropriately addressed and that your refund or cancellation request is processed efficiently.

After the 30-day retention period, all related transaction data is securely deleted from our records in compliance with data protection standards.

6. Contact Information

If you have any questions or need assistance with refunds or cancellations, please feel free to contact us:

  • SHOPDOSE.IN (Crystorix Traders Pvt. Ltd.)
    Email: info@shopdose.in
    Phone: +91 9211239551
    Address: B1/639 A, Janakpuri B-1, West Delhi, Delhi – 110058, India