Returns and Warranty Policy for SHOPDOSE.IN

Effective Date: 1st April 2025

Introduction

At SHOPDOSE.IN, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward returns process. This Returns and Warranty Policy explains how we handle returns, exchanges, and warranties on products purchased through our platform.

1. Returns

We offer a 30-day return policy for most items purchased through SHOPDOSE.IN, starting from the date of delivery. You can return the item(s) in original condition (unworn, unused, and with tags) for a full refund or exchange.

To return an item:

  • Contact Us: Reach out to our customer support team at info@shopdose.in or call us at +91 9211239551 within 30 days of receiving the item.
  • Return Authorization: Our team will guide you through the return process, including providing a return authorization number and address.
  • Return Shipping: You will be responsible for return shipping charges unless the item is defective or damaged upon receipt.

2. Non-Returnable Items

Some items are not eligible for returns, including:

  • Items marked as Final Sale or Non-Returnable.
  • Personalized or customized products.
  • Underwear and intimate apparel for hygiene reasons.

3. Exchanges

We offer exchanges for items that are defective or damaged upon arrival. If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of delivery.

To initiate an exchange:

  • Contact customer support to request an exchange.
  • We will assist you in finding the right replacement and guide you through the return process.
  • The replacement item will be shipped once the returned item is received and inspected.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will issue a replacement or full refund for the defective item, and we will cover the return shipping costs. You may be asked to provide photos of the damage or defect.

5. Refunds

Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original payment method. The refund process may take 7-10 business days to reflect in your account, depending on your payment provider.

6. Warranty

Many of the products available on SHOPDOSE.IN come with a manufacturer’s warranty. The warranty period varies by product, and we encourage you to check the product details page for specific warranty information. In case of any defects or issues with the product during the warranty period, we will assist you in initiating a warranty claim with the manufacturer.

The warranty covers:

  • Manufacturing defects.
  • Functional malfunctions under normal usage conditions.

The warranty does not cover:

  • Damages resulting from misuse, accidents, or improper care.
  • Damage caused by unauthorized repairs or modifications.

7. Return Process Timeline

  • Return Initiation: Please initiate the return request within 30 days of receiving your order.
  • Processing Time: Once your return request is received, it may take up to 3-5 business days to process the return.
  • Refund/Exchange Timeline: After the returned item is received, the refund or exchange will be processed within 7-10 business days.

8. Contact Information

If you have any questions or need assistance with returns or warranties, please feel free to contact us:

  • SHOPDOSE.IN (Crystorix Traders Pvt. Ltd.)
    Email: info@shopdose.in
    Phone: +91 9211239551
    Address: B1/639 A, Janakpuri B-1, West Delhi, Delhi – 110058, India